At Konohana, we want you to be completely satisfied with your purchase. If you have any issues with your order, we’re here to help. Please review our return policy below:

30-Day Return Policy

• We accept returns within 30 days of the original
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Items that are not eligible for return include:
  
  • Gift cards
  • Downloadable
  • software products
  • Personalized or customized items
• To initiate a return, please contact our customer support team at [contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged).
• We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

Exchanges

• If you need to exchange an item for a different size or color, please contact our customer support team at [contact email/phone number] to initiate the exchange process.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue. We may require photo evidence of the damage or defect to process your return or exchange.

Refunds (if applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

Contact Us
If you have any questions about our return policy, please contact us at hello@konohanashop.com

Note: This return policy is subject to change without prior notice.